Web
site looks - how important is the exterior?
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Unless you want to have a web site that is visited once only by every
guest that finds it, you will have to think of ways of making it interesting
so that people will wish to come back.
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A
good web designer should be able to propose various schemes to make your
site visually appealing and to entice visitors to come back.
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Don't
get tempted to make it too "arty-farty" unless you specifically want your
site to be that way. If you are running a business it is still important
to look a bit serious and trustworthy. Don't get too carried away if you
happen to find a web designer who loves all the latest bells and whistles.
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No
matter how good your site is - if the content and/or look never changes
it will become boring to look at for revisiting visitors. Refresh the
site as frequent as you can afford and at least once a year. Changes don't
have to be revolutionary - some re-written content and a couple of new
images every now and again should do the trick.